Frequently Ask Questions

1. Can you tell me more about the WhatsUp Gold Distributed version? How does it  work?
2. Currently, I am having the WhatsUp Gold Premium 11, about 300 Devices, and would like to upgrade it to Distributed version for my Headquarters (Central location) and 5 branch offices (Remote sites) about 500 Devices in total, can I add on the license count from the WhatsUp Gold Premium Edition?
3. We purchased the WhatsUp Professional 2005 (Standard version), 300 Devices, 2 years ago, how can I upgrade to the latest version of WhatsUp Gold Premium with 500 Devices?
4. What does the Ipswitch WhatsUp Gold Service Agreement covers? If I want additional support for on-site maintenance, how can I go about it?
5. I am currently evaluating WhatsUp Gold 11 Premium Edition, could you tell me more about some benefits of implementing WhatsUp Gold as compared to a 3rd party Network Monitoring Solution?
6. Does AsiaVAD provide training and conduct workshops for both WhatsUp Gold as well as the WhatsUp Gold Distributed Edition? How can I go about registering for the training and workshops?

1. Can you tell me more about the WhatsUp Gold Distributed version? How does it  work?

Ans.:WhatsUp Gold Distributed is actually 2 or more copies of WhatsUp Gold Premium, with additional component of
          - Central for 1 Central Site to receive data.
          - Remote, for 1 or more remote sites to upload its monitoring status back to Central

2. Currently, I am having the WhatsUp Gold Premium 11, about 300 Devices, and would like to upgrade it to Distributed version for my Headquarters (Central location) and 5 branch offices (Remote sites) about 500 Devices in total, can I add on the license count from the WhatsUp Gold Premium Edition?

Ans: Yes, user can purchase a Crossgrade to WhatsUp Gold Distributed for Central, and purchase a new license of WhatsUp Distributed for Remote according to number of remote sites.

3. We purchased the WhatsUp Professional 2005 (Standard version), 300 Devices, 2 years ago, how can I upgrade to the latest version of WhatsUp Gold Premium with 500 Devices?

Ans: The Crossgrade is for existing WhatsUp Gold v11 and WhatsUp Professional v2006 user. We encourage user to renew service agreement for WhatsUp license to enjoy entitlement of free upgrade.

4. What does the Ipswitch WhatsUp Gold Service Agreement covers? If I want additional support for on-site maintenance, how can I go about it?

Ans: Ipswitch Service Agreement covers 1 year unlimited technical support on reporting and correction of product defects, and installation and configuration assistance. It entitle user to free software version upgrade within the active service agreement period..
For more details, please refer to: http://www.ipswitch.com/support/service_agreements.asp

5. I am currently evaluating WhatsUp Gold 11 Premium Edition, could you tell me more about some benefits of implementing WhatsUp Gold as compared to a 3rd party Network Monitoring Solution?

Ans: More comprehensive monitoring support with flexible mappings. Lower cost of ownership, and reliable support from ASIAVAD and our reseller partners.

6. Does AsiaVAD provide training and conduct workshops for both WhatsUp Gold as well as the WhatsUp Gold Distributed Edition? How can I go about registering for the training and workshops?

Ans: Yes, please drop an email at sales@asiavad.com or visit our web site www.asiavad.com for workshop schedule.

Product brochure download here.

For more information, please visit http://www.ipswitch.com